Refund Policy
This Refund Policy (“Policy”) governs the terms under which refunds, cancellations, and rescheduling are handled for services offered by Neuro Life Hub Private Limited (“Creator”, “We”, “Us”, “Our”) through the website, consultation platforms including TagMango, Zoom sessions, WhatsApp communication, and associated digital platforms (collectively referred to as the “Platform”).
This Policy applies to all users (“Patients”, “Users”, “You”, “Your”) who purchase or access any consultation, workshop, or service through the Platform. By booking or purchasing any service, You agree to this Refund Policy along with our Terms of Use and Privacy Policy. If You do not agree with this Policy, You are advised not to proceed with booking or payment.
Nature of Services
The services provided include:
- One-to-one medical consultations (online/offline)
- Second opinions and treatment guidance
- Workshops, webinars, and educational sessions
- Digital health-related offerings
All services are time-based, knowledge-based, and expert-driven, and once delivered or scheduled, they cannot be reversed.
No Refund Policy (General Rule)
All payments made for consultations, sessions, or services are non-refundable and non-transferable. This applies to:
- Completed consultations
- Missed appointments
- Late arrivals
- No-shows
Contact
For any queries regarding this Policy, you may contact us using the details below.
Dr. Vikas Kathuria | Neuro Life Hub Private Limited
Neuro Life Hub Private Limited, Behind Supermart 2, DLF QE, H.N. 7311, GF & Basement, Gurgaon - 122002, Haryana (DLF Phase 4)